You can apply for Health First Colorado, Colorado’s Medicaid program, and other programs by visiting Colorado PEAK to apply online. Or, you can apply by telephone by calling 1-800-221-3943.
Have you moved in the past three years? Has your contact information changed?
Don’t miss important updates – update your information today.
Make sure Health First Colorado (Colorado’s Medicaid program) and Child Health Plan Plus (CHP+) have your current phone number, email and mailing address. It’s important to make sure we can reach you when it’s time to fill out paperwork.
You can update your information one of these ways:
1. Visit Colorado PEAK.
2. Use the Health First Colorado app on your phone. This free app is for Health First Colorado and CHP+ members. Download it for free in the Google Play or Apple App stores.
3. CHP+ members can call 1-800-359-1991. (State relay: 711) Help is available in multiple languages.
4. Contact our office at 303-688-4825.
What To Expect as we prepare for the Federal Public Health Emergency Declaration to end: Medicaid households will need to complete and sign renewals when due so that their eligibility can be re-evaluated.
This change is happening because the State and Federal Public Health Emergency declaration that was in place due to COVID-19 ended May 11, 2023. Medicaid members will need to complete renewals based on their renewal month to find out if they still qualify. Members need to respond to all the information requested in the renewal by the timeframes noted in the official letter. Members who no longer qualify for coverage will receive notices explaining why they no longer qualify.
The Federal Public Health Emergency declaration ended May 11, 2023. Renewals will be sent to all households for the renewal month assigned to their case. These renewals will be sent by mail or an alert to log into PEAK to complete your renewal may be received by text or email, depending on the communication methods you previously selected.
The Breast and Cervical Cancer Program (BCCP) is a program for women who have been diagnosed with breast or cervical cancer. BCCP also covers breast and cervical conditions that may lead to cancer if not treated.
Child Health Plan Plus (CHP+) is public low-cost health insurance for certain children and pregnant women. It is for people who earn too much to qualify for Health First Colorado (Colorado's Medicaid program), but not enough to pay for private health insurance.
The Health Insurance Buy-in (HIBI) program is for Health First Colorado (Colorado’s Medicaid program) clients who have access to commercial health insurance but need assistance paying the premium. Commercial health insurance includes self-funded insurance, employer-sponsored insurance, or COBRA.
Emergency Medicaid provides short-term health care coverage through Health First Colorado for eligible people who do not meet immigration or citizenship requirements for Medicaid and need treatment for life- or limb-threatening medical emergencies. It is sometimes called “Emergency Medical Services,” or “EMS.”
Health First Colorado, Colorado’s Medicaid Program, has additional waivers that offer an extra set of benefits for those that qualify, ranging from in-home and community-based services to facility-based services, such as assisting with the cost of in-home care or Nursing Facility stays.
Health First Colorado, Colorado's Medicaid Program, is a public health insurance for low-income Coloradans who qualify.
Health First Colorado, Colorado's Medicaid Program, is a public health insurance for low-income Coloradans who qualify.
How do I apply? (Med)
There are several ways to apply.
Electronically:
By phone:
Paper:
The Health First Colorado Medicaid program requires that eligibility be reviewed periodically. You will be mailed a packet or notified by PEAK that it is time for you to complete your redetermination through their site.
You must complete, sign, and return the packet to our office by the date listed on the paperwork. The packet and verification can be completed and uploaded into PEAK.
Or, by one of the following methods:
You will be mailed a notice or notified to check your PEAK account for the status of the redetermination once it has been completed.
There are several ways to report changes.
Electronically:
By phone:
By mail or in office:
Questions
If you have questions about your case, you can:
There are several ways to report changes to your residence and/or mailing address and other contact information.
Electronically:
By phone:
By mail or in office:
Once we have updated your address, we will transfer your case to the county you have moved to.
If we have any additional questions or need more information before we can transfer the case, we will reach out to you. Be sure to provide telephone number changes or another way for us to reach you.
There are several ways to report changes to your residence and/or mailing address and other contact information.
Electronically:
By phone:
By mail or in office:
Once we have updated your address, we will close your Medicaid in Colorado. You will need to apply for coverage in the state that you move to.
If we have any additional questions or need more information before we can close the case, we will reach out to you. Be sure to provide telephone number changes or another way for us to reach you.
A Health First Colorado Medicaid card is mailed to you upon approval. If you do not receive your card or if you need a replacement card, there are several ways to get one:
Providers can also look up your Medicaid eligibility using your Health First Colorado Medicaid State ID number.
Please visit the Health First Colorado website to find a provider or more information about your coverage. You can also call the Member Contact Center at 1-800-221-3943.
IntelliRide manages non-emergency medical and non-medical transportation for Health First Colorado members in the state of Colorado.
Book a Ride
1. Book your ride at least three business days before.
2. Have the following information ready:
a. Your date of birth, first and last name and phone number.
b. Medicare or Medicaid ID number.
c. Your doctor’s or facility’s name, address, and telephone number.
d. The date and time of your medical appointment.
3. Choose one of the following methods to book your ride:
When reporting a situation that you believe may involve Provider OR Member fraud in the Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) programs, please include the following information:
Please do not report potential fraud that is not related to Health First Colorado or CHP+ to our Department.
You can also report client and provider fraud by calling the Douglas County Department of Human Services at 303-688-4825, option 7 or emailing [email protected].
The Colorado Department of Health Care Policy and Financing does not discriminate against any individual on the basis of race, color, ethnic or national origin, ancestry, age, sex, gender, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in employment, admission or access to, treatment or participation in, or receipt of the services and benefits under any of its programs, services and activities.
For more information, please see the Department’s Nondiscrimination Notice (en Español: Póliza de No Discriminación).
TITLE VI OF THE CIVIL RIGHTS ACT OF 1964 (“Title VI”) is a federal law which prohibits discrimination on the basis of race, color, and national origin. This law applies to entities receiving federal financial assistance.
SECTION 504 OF THE REHABILITATION ACT OF 1973 (“Section 504”) is a federal law protecting qualified individuals with disabilities from discrimination. This law applies to entities receiving federal financial assistance.
AGE DISCRIMINATION ACT OF 1975 is a federal law which prohibits discrimination on the basis of age. This law applies to entities receiving federal financial assistance.
TITLE II OF THE AMERICANS WITH DISABILTIES ACT OF 1990, AS AMENDED (“ADA”) is a federal law protecting qualified individuals with disabilities from discrimination. This law applies to all state and local government agencies.
SECTION 1557 OF THE PATIENT PROTECTION AND AFFORDABLE CARE ACT OF 2010 (“Section 1557 of ACA”) is a civil rights provision of ACA which prohibits discrimination on the basis of race, color, national origin, sex, age or disability. This law applies to entities receiving federal financial assistance.
The department will take reasonable steps to ensure that individuals with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our programs, services and activities. Our policies ensure meaningful communication with LEP applicants, program participants, clients and their authorized representatives involving the department’s programs, services and activities as well as eligibility, enrollment and benefit information. The department will provide all interpreters, translators and other aids needed to comply with this policy in a timely manner and free of charge.
More information is available in the Department’s Communication with Individuals with Limited English Proficiency Policy and Procedure. LEP.gov’s “I speak cards” can be used to assist with language identification.
If an individual believes discrimination has occurred, a grievance can be filed within 60 days of the incident by mail, phone, fax, or email. Individuals may also use the department’s Discrimination Complaint Form or contact the 504/ADA Coordinator for assistance. The Department will respond to the complaint within 120 days.
If this does not satisfactorily resolve the issue, individuals may appeal the decision. Submit appeals within 15 days of the decision. Appeals should be addressed to the 504/ADA Coordinator. Within 30 days, the Department will respond to the appeal.
For more information, please see the Colorado Department of Health Care Policy and Financing’s Nondiscrimination Notice (en Español: Póliza de No Discriminación).
The Office for Civil Rights (OCR), is the US Department of Health and Human Services Department’s civil rights and health privacy rights law enforcement agency. OCR investigates complaints, enforces rights, promulgates regulations, develops policy and provides technical assistance and public education to ensure understanding of and compliance with nondiscrimination and health information privacy laws. If you have a discrimination complaint about an agency other than the Colorado Department of Health Care Policy and Financing, you may wish to contact the US Department of Health and Human Service Office for Civil Rights:
Office for Civil Rights
U.S. Department of Health and Human Services
1961 Stout Street
Room 08-148
Denver, CO 80294
Voice Phone: 800-368-1019
FAX: 202-619-3818
TDD: 800-537-7697
Office for Civil Rights website
Please contact the 504/ADA Coordinator with questions or concerns:
504/ADA Coordinator
Colorado Department of Health Care Policy and Financing
1570 Grant Street
Denver, Colorado 80203-1818
Phone: 303-866-6010
FAX: 303-866-2828
State Relay: 711
Email: [email protected]
